The first screenshot shown is from an android device.  This mobile device should be having 3.6 MB.  You will notice that it is only receiving a 0.11 MB/s.

The below screenshots taken at different times is from zains e-go device.  This device should be getting 21 MB but rather a 0.2X MB.

Check out the ping values on all 3 screenshots.

Could anyone who reads this direct this post to the relevant department of zain for an explanation as to why this is the case..